In order to improve turn around time on queries we have launched a Support Ticket system for our customers. You can access it here: https://www.witchdoctorproductions.com/support-system/
Alternatively you can just email firstname.lastname@example.org and a Ticket will be generated and link sent to you. Please note any and all requests should be directed here first as you will receive the fastest reply. Sending to any other email address will not guarantee a reply within 48hrs.
Please make use of the system as it is there to make things easier for you the customer and allow you to have a record of your queries.